Technical Support


Use the following criteria:
  1. Type in the complete username, including the “@bioesign.com” service provider name.
  2. Verify that your Caps Lock and Num Lock are correctly set to ON or OFF.
  3. Do not try to login to www.bioesign.com, login to mail.bioesign.com.
  4. Make sure not to use the “@bioesign.com” username for anything other than the mail.bioesign.com account. (Exceptions may apply to certain individuals when explicitly specified by our personnel.)
  5. Confirm the user and password being used when attempting login. Making a simple copy and paste from the email information, might do the trick for you.

Use the following criteria:
  1. Type in the complete personal email address submitted in our registries, including the mail provider extension (i.e. @yahoo.com, @gmail.com, etc…).
  2. Verify that your Caps Lock and Num Lock are correctly set to ON or OFF.
  3. Do not try to login to mail.bioesign.com, login to www.bioesign.com, got to Professional Associations and choose the pertaining association, scroll the page down and click on the respective’s association logo.
  4. REMEMBER: Do not to use the “@bioesign.com” username for anything other than the mail.bioesign.com account. (Exceptions may apply to certain individuals when explicitly specified by our personnel.)
  5. Confirm the user and password being used when attempting login. Writing the data in a notepad or word document, so that you can explicitly read what you are typing, and performing a simple copy and paste from the document to the login fields, might do the trick for you.

Fill out the Service Request Form and send it to support@bioesign.com, or contact us to the Techinical Support Line.

No. The password and PIN are intertwined with the Digital Certificate, therefore, the password or PIN can’t be changed until the Digital Certificate expires.

Yes. The contact email can be changed when ever the need arises, but the username will remain the same, regardless of the change

The Digital Certificate is not a standalone program, instead, it is installed inside the operating system (Windows or Mac), therefore, no visual reference or icon will be shown on screen to run the process to Digitally Certify your documents.

To verify the Digital Certificate’s proper installation, refer to the following manual: Verifying the Installation of a Digital Certificate

To use the Digital Certificate, you need to access it from applications that have the necessary features required to Digitally Certify documents, applications such as Adobe Acrobat (Standard or Professional), Microsoft Office, AutoCAD, and Autodesk Design Review. You can also use our programs and utilities like the PDFSigner Application, or the PDFSigner Web, available for use through our webpage.

A Digital Certificate is completely invisible, due to its mathematical nature. On the other hand, you can read information about the Digital Certificate from the Digitally Certified document.

General information, such as Name, Organization, Professional License Number, date in which the document was Digitally Certified, and a date range in which the Digital Certificate is valid.

No. The Digital Certificate Renewal is actually a new Digital Certificate, so you would need to install the new Digital Certificate in your computer.

After renewing your professional license with the Board of Examiners:
  • If the renewal with the Board of Examiners was made before the expiration of your professional license, contact us to Technical Support.
  • If the renewal was made after the professional license with the Board of Examiners expired, the seal update will need to wait for the Board of Examiners’ response with the new professional license expiration date. Once that has arrived, contact us to Technical Support.