Notification emails could take up to a maximum of five business days to be sent.
Due to the high volume of professionals submitting for the Digital Certificate, this can cause a delay. Keep in mind that the generation of an identity secured Digital Certificate requires a scrupulous identity verification process, which guarantees that the person to whom the Digital Certificate is being handed is in fact the individual that he claims to be. Also, the steps to be taken in order to generate the Digital Certificate requires time and precision.
I never received the notification email and the five business day period has already expired. What should I do about it?
Notification emails can either be blocked by your email service provider or be sent to your Spam, or Junk files folder. Check first if they were sent to those folders. If not, contact us to Technical Support.